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Frequently Asked Questions


1. I think my credit card was charged incorrectly, what should I do? 

We try our very best to eliminate any, and all errors that might occur, and try to give our family the best treatment possible. But at the end of the day, we are only humans! If there is any mistake, please don't worry - we will resolve it and make it right! That's the upside of having real humans running our brand - contact our support team and you will get live support from people who want to make our customers happy!

2. It's been 2 weeks, and I still haven't received my order, what should I do? 

Although this is very rare, sometimes this does happen! Please take note, due to COVID-19 limitations, there could be some delays in shipping speed. Again, any issues, contact our support team and we will track down your order and make sure it arrives safely and soundly. 

ANYTHING else, question, comments, suggestions, jokes, happy stories - anything at all, feel free to get in contact with our support team at support@shopmarleys.com and we will get back to you within 24 hours or less!